Privacy Policy
Cream™ Creative Team is committed to protecting the privacy and personal data of its website users, acting in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.
1. Data Controller
Company: Cream™ Creative Team
VAT Number (NIF): 513287620
Address: Rua Barata Feyo 140, 2º / Escritório 2.5, 4250-076 Paranhos – Porto – Portugal
Email for privacy matters: gpdr@cream.pt
2. Data Protection Officer (DPO)
Cream™ Creative Team does not have a designated Data Protection Officer (DPO), as it does not fall within the situations where such an appointment is mandatory under the GDPR. For any questions related to personal data, the email indicated above should be used.
3. Personal Data Collected
Cream™ Creative Team may collect and process the following types of personal data:
- Name (when provided);
- Email (when provided);
- Phone number (when provided);
- Browsing data and cookies;
- Information provided through website forms.
4. Purposes of Data Processing
The personal data collected is used for the following purposes:
- Responding to contact requests;
- Sending proposals, commercial information, or requested quotes;
- Customer management and service provision;
- Compliance with legal obligations;
- Improving the website browsing experience.
5. Legal Grounds for Processing
The processing of personal data is carried out based on:
- The subject’s Consent;
- Execution of a contract or pre-contractual procedures;
- The company’s Legitimate interest;
- Compliance with legal obligations.
6. Data Retention
Cream™ Creative Team retains personal data only for the period necessary for the purposes for which it was collected, applying the following timeframes:
- Contact requests: up to 12 months;
- Customer data: up to 10 years, under the legal terms applicable to invoicing;
- Data for marketing with consent: until withdrawal by the subject;
- Cookies: according to the period defined in the cookie policy.
7. Data Subjects’ Rights
Under the law, the user has the following rights:
- Right of access;
- Right to rectification;
- Right to erasure (“right to be forgotten”);
- Right to restriction of processing;
- Right to portability;
- Right to object;
- Right to withdraw consent at any time;
- Right to lodge a complaint with the CNPD (National Data Protection Commission).
8. Data Sharing
Cream™ Creative Team does not share personal data with third parties, except when:
- It is necessary for the provision of services (e.g., web hosting, email);
- A legal obligation exists;
- The subject has given explicit consent.
9. International Data Transfers
When necessary, the transfer of data outside the European Economic Area will be carried out only to entities that ensure guarantees of compliance with the GDPR.
10. Data Security
The company adopts appropriate technical and organizational measures to protect personal data against loss, destruction, alteration, or unauthorized access.
11. Cookies
The website uses cookies to improve the user experience. For more information, please consult the Cookies Policy.
12. Changes to the Privacy Policy
Cream™ Creative Team may update this policy whenever necessary. Changes will be published on this page.
13. Contacts
For any questions related to data protection, contact us at:
Email: gpdr@cream.pt
